FAQs

Frequently Asked Questions

WoyTravels is your go-to travel service provider, offering everything you need to plan your perfect trip. We specialize in flight and hotel bookings, travel resources, and personalized customer service to make your travel experience seamless and enjoyable.
To book a flight or hotel, please log in to your account and navigate to the respective booking section. Fill out the required forms with your travel details and submit your request. Our dedicated team will process your booking and provide you with further instructions via email or phone/whatsapp.
At the moment, we do not offer customization options for travel itineraries. However, we are actively working on incorporating this feature into our platform to enhance user experience and flexibility.
For any inquiries or assistance, please visit the contact page accessible from the home page navigation menu. Our customer support team is available to address your concerns and provide timely assistance.
Currently, our website is available in English. We are continuously evaluating opportunities to expand language support in the future to cater to a broader audience.
Yes, safeguarding your personal information is of utmost importance to us. Our website employs industry-standard security measures to protect your data and ensure confidentiality.
Currently, we accept payments via bank transfer for flight and hotel bookings. Upon submission of your booking request, our team will provide you with detailed payment instructions via email or Whatsapp
For inquiries regarding cancellations or refunds, please reach out to us through the contact page on our website. Our team will assist you with the necessary steps and provide clarification on our policies.
To create an account, click on the "Booking" page in the navigation menu. Once you're on the booking page, click on "Register" and follow the prompts to enter your details and set up your account.
Yes, you need an account to fill out the forms for flight and hotel bookings on our website. While we don’t handle direct bookings, you can provide your travel details through the forms, such as your flight origin, destination, number of passengers, or your hotel preferences, including location, amenities, and hotel type.
Since our website uses forms to collect your travel details, we do not handle direct bookings or display refund policies. Once you submit your flight or hotel preferences through the form, we will provide you with options and details, including whether a hotel or flight is refundable. Be sure to review the terms before finalizing any reservations.
If you're having trouble logging into your account, first ensure that you’re using the correct email address and password. If you've forgotten your password, click on the "Forgot Password" link on the login page to reset it. You’ll receive an email with instructions. If the issue persists, please contact our support team for further assistance.
Currently, we do not have a mobile app for the website. However, our website is mobile-friendly, so you can easily access and use all of its features on your smartphone or tablet through your web browser.
Yes, our website offers travel insurance options to help protect you against unexpected events during your trips. When filling out the forms for flights or accommodations, you can indicate your interest in travel insurance. If you have specific insurance requests, please write them in the additional information part of the form. If you have any questions about the insurance options available, feel free to reach out to our support team for assistance.
Currently, you cannot check the status of your flight or booking directly through our website. Instead, once you submit your forms for flights or accommodations, our team will assist you in confirming your booking and provide any updates. For real-time flight status, we recommend checking with the airline directly. If you have questions or need assistance, please feel free to contact our support team.
Yes, we offer assistance with visas and entry requirements. If you need help with this, please let us know when filling out the flight booking form, and our team will provide you with the necessary information to help you navigate the visa process for your travel destination.
Yes, we offer car hire services, including airport transfers. You can indicate your need for this service on the flight booking form, and our team will assist you in arranging transportation to and from the airport.
Yes, we do offer discounts and special offers. Customers will be informed of any discounts or special offers during the payment process for their bookings. This way, you can take advantage of the best deals available for your travel arrangements!
If you need help planning a trip, our team is here to assist you. You can start by exploring the travel resources on our website for destination guides and tips. If you require further assistance, feel free to contact us with your travel preferences and details. We can help you find flights, accommodations, and even suggest activities to make your trip as smooth and enjoyable as possible.
If you encounter any technical issues, please reach out to us through our contact page. Provide as many details as possible about the issue, such as what you were trying to do and any error messages you received, so we can resolve the problem as quickly as possible.
Yes, we can assist with group bookings. If you're planning a group trip, indicate this on the booking form or contact our support team with your requirements. We'll help you coordinate flights, accommodations, and any other arrangements needed for your group.
If you need to change or update your travel details after booking, please contact our support team as soon as possible. We will do our best to accommodate your request, although changes are subject to availability and may incur additional charges depending on the policies of the airline or hotel.